Feb 7, 2024 Healthcare Quality Management Discussion
Healthcare Quality Management Discussion
Healthcare Quality Management Discussion
Healthcare Quality Management Discussion
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Kimberly Skinner
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RE: Discussion – Week 1
COLLAPSE
According to Spath (2018), quality is a characteristic of a product or service. I would say quality to me means that when I buy a good or service, I feel that I received my money’s worth. Quality of a product or a service can be subjective. One person can report a good experience and while they received the same service, another person may feel they have not received good quality care or a quality product.
In health care, we provide a service. Hospitals, hospice and home health companies, skilled facilities all want you to use their service. They will advertise their quality of care and are always striving to be better with the constantly evolving health care system. I am a hospice case manager and my job is to provide end of life care to patients and support the families and the facilities where they reside. When I do my job well, and families and patients feel their needs are being met, we receive good scores. On the later side, when families or patients feel they did not receive good care, we receive bad scores. This is where reliability comes into play. People want good quality that is reliable (Spath 2018). These scores are listed for anyone looking for a reputable hospice service to assist in determining what service they will use.
W. Edwards Deming was always striving to provide quality. He viewed quality as a responsibility of everyone (Guru Guide, 2010). This is very truthful for health care. Patients need quality of care by all members of the team including the doctor, therapy, aides and even housekeeping. A common practice problem I come across is education with families. Frequently we have unlicensed staff at assisted living facilities give medical advice and assessments to hospice patient’s families. This can cause an issue because families can feel that they are getting conflicting opinions. Education is imperative to facility staff to always practice within their scope and allow hospice to educate the families on their loved ones decline towards end of life. Good communication is crucial from all members of our hospice team to ensure patients and families feel they are getting quality of care. This is indicative of what Deming stated that good quality comes from everyone.
QP staff (2010). Guru Guide: Six thought leaders who changed to quality world forever. Quality Progress 43 (11), 14-21.
Spath, P. (2018). Introduction to healthcare quality management (3rd ed). Chicago, IL: Health Administration Press.
Kendra Pauley
RE: Discussion – Week 1
COLLAPSE
Week 1 Initial Discussion Post:
To me, quality means doing things the best you can, doing things right the first time, having pride in what you do, and continually improving. According to the text, quality is attributed to a product or service (Spath, 2018). Quality is influenced by a person using a product or service, there is no one definition of quality, but there are common elements (Spath, 2018). Quality products or services meet or exceed expectations; expectations change, so we need to improve continually (Spath, 2018).
I am a nurse at a family practice office. We are continually striving to meet quality measures for healthcare to improve our patients’ health. I work in a small town that has few resources for patients. Getting patients to follow-up and do tests ordered was a problem that our facility noticed. To eliminate wasteful practices, our facility expanded by offering additional services. The facility added a lab, radiology services that offer ultrasounds, computerized tomography scans, magnetic resonance imaging, an infusion center, cancer center, and a specialty suite with cardiology, neurology, rheumatology, and general surgery services. Having services available in one location provides quality service to patients, so patients do not have to go to multiple facilities to have tests done or struggle to get to different places to get quality healthcare. The services offered at my facility allow patients to go to their doctor’s appointment, have labs, or radiology services done at one place and the same day.
Philip B. Crosby stated, “You as a manager have an obligation to demand continual quality improvement from your operation, whether you are in the accounting business or machine shop. You have an obligation to provide thoughtful and imaginative leadership. What you put out is what you get back” (Guru Guide, 2010). This applies to my definition of quality by always striving for improvement, doing things right the first time, and the best you can. Doing this will help improve patients experiences and satisfaction with the services they receive. When you put your best into your work or services, you will get back better satisfaction scores and comments from the patients receiving those services.
References
QP staff. (2010). Guru guide: Six thought leaders who changed the quality world forever.
Quality Progress, 43(11), 14–21.
Spath, P. (2018). Introduction to healthcare quality management (3rd ed.). Chicago, IL: Health
Administration Press.
Healthcare Quality Management Discussion
Healthcare Quality Management Discussion
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.
ADDITIONAL INSTRUCTIONS FOR THE CLASS
Discussion Questions (DQ)
Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation
Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality
Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes
I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy
For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.
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